Rescheduling and Cancellation Policy

RESCHEDULING AND CANCELLATION ON THE SAME DAY OF THE SESSION

Attending your scheduled appointments is your responsibility. At the end of each day, time is unbelievably valuable. Therapy businesses are always busy and time slots can be valuable. Respecting the time of a therapist is appreciated. Your deposit is used as a security for the practitioner when a client does not give enough notice when rescheduling or cancelling a session. If you reschedule or cancel your session on the same day as your booked session, the deposit will be withheld to pay for the appointment time slot, regardless of the reason. And you will lose your deposit.

REPEATED RESCHEDULING AND CANCELLATION CAN LEAD TO THERAPY TERMINATION

If you reschedule or cancel your session for the third time, the therapy may be terminated. The therapists time is as valuable as your time and the therapist may experience loss of income when sessions are cancelled. Rescheduling or cancelling may show that the client is not committed to the therapy. And in turn, the time slot will be given to another person who is committed to the therapy.

CONFIRMING YOUR SESSION WITH AN SMS THE DAY BEFORE YOUR SESSION

A confirmation SMS will be sent to your phone the day before the session. If you need to reschedule or cancel your session, please give the practitioner 24 hours’ notice, by replying to this SMS and letting the practitioner know you’re attending the session. Failure to do this means you will lose your deposit.

THE DEPOSIT IS USED FOR YOUR LAST SESSION

If you reply to your confirmation SMS the day before your session, the deposit will be held for you and used to pay for the last session. You’re just paying in advance. If you do not attend three appointments in a row, then your appointments will no longer be available. And the therapy sessions will be terminated.