Rescheduling and Cancellation Policy

Please read before booking your sessions

Rescheduling and Cancellation Policy

RESCHEDULING AND CANCELLATION ON THE SAME DAY OF THE SESSION

Attending your scheduled appointments is your responsibility. At the end of each day, time is unbelievably valuable. Therapy businesses are always busy and time slots can be valuable. Respecting the time of a therapist is appreciated. Your deposit is used as a security for the practitioner when a client does not give enough notice when rescheduling or cancelling a session. If you reschedule or cancel your session on the same day as your booked session, the deposit will be withheld to pay for the appointment timeslot, regardless of the reason. And you will lose your deposit.

CONFIRMING YOUR SESSION WITH AN SMS THE DAY BEFORE YOUR SESSION

A confirmation SMS will be sent to your phone the day before the session. If you need to reschedule or cancel your session, please give the practitioner 24 hours’ notice, by replying to this SMS and letting the practitioner know you’re attending the session. Failure to do this means you will lose your deposit.

THE DEPOSIT IS USED FOR YOUR LAST SESSION

If you reply to your confirmation SMS the day before your session, the deposit will be held for you and used to pay for the last session. You’re just paying in advance. If you do not attend three appointments in a row, then your appointments will no longer be available. And the therapy sessions will be terminated.

Our two clinics

  • 46 Bangalow Street, Ettalong Beach
  • Petersham, Sydney

How do I pay for my deposit

Name: Dean Galati
Bank: Bank Australia
BSB: 313 140
Account Number: 12359060

How do I pay for my sessions

Payment can be made as a credit card transaction using Square at the session. All payments have a 1.9% transaction fee. Alternatively, you can bank transfer or bring cash to the session. 

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